Organisations don’t behave, people do. To find a real, effective solution to your long-time problem, look at who’s involved and consider why they’re really acting that way.
Conflicts are not the fault of one person. It takes interaction to create a real confrontation. Here’s how you might be contributing to the problem.
The amygdala is a part of the brain that stimulates an impulsive response. In a dangerous situation, it can save our lives. In a confrontation, it can ruin the relationship. Here’s what to do about it:
The way confrontations develop isn’t complicated… but it is more than a simple cause-effect relationship. In between our observation and response, an entire path unfolds. Here’s the piece you’re likely missing.
We can start solving problems instead of causing them. Switch to a healthier, more constructive mindset in just three steps.
At some point, we’ve all chosen to do what we feel like doing rather than doing what’s right. It’s human nature. But that’s not what we really want — for ourselves, our coworkers, or our employees.
Sharing feedback is tough. But, the ability to share and receive all of it — especially the last 10 percent — transforms us into our most authentic selves.
There’s a difference between hearing and listening. Hearing is a function of physiology. Listening is a function of the heart. If I don’t feel safe with you, I won’t listen to what you have to say.
The fact is, if we want people to listen to us, we have to make them feel safe.