How do we face tough issues? How can we confront problems in a way where the other person listens? You have to make it safe.
There’s a difference between hearing and listening. Hearing is a function of physiology. Listening is a function of the heart. If I don’t feel safe with you, I won’t listen to what you have to say.
The fact is, if we want people to listen to us, we have to make them feel safe.