I had recently Stephanie Bowman and Reta Clyde as guests on one of the most impactful [and timely!] podcasts in the series to date!
HCA Healthcare [www.hcahealtcare.com] was founded in the USA in 1968. They have 280,000 staff with hospital facilities in 20 states. The organisation is committed to the care and improvement of human life.
Stephanie Bowman is the Director of Organisational Development, and Reta Clyde is the National Group Senior Leadership Training Specialist.
HCA Healthcare have been a VitalSmarts customer for more than 10 years. With 9500 Charge Nurses alone, the task of training and developing the organisation is massive!
HCA invest well in the people. A big part of Stephanie’s and Reta’s roles is to use Crucial Conversations training to give the people a framework and a vernacular – to help humanise people as well as conversations!
Their ongoing work in developing people at all levels within the organisation continues to pay real dividends.
They witness their teams across the organisation having real confidence in their leaders, and more importantly also in their senior executives. In the current crisis, their leaders are all seen moreso than ever to be doing the right thing!
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As we mentioned in the podcast, click here for a link for the VitalSmarts healthcare research The Silent Treatment.
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