Silence and violence aren’t personal flaws — they’re a result of biology. Here’s how to navigate your natural reactions to get the results you need:
In tough conversations, we often shut down or get angry — neither of which produces the results we actually need. Here’s a different approach:
The more we understand each other, the better decisions we make. If you want to your business to improve, employees to buy-in, and solutions to work, people must be comfortable sharing their insights. Here’s how to make healthy sharing possible:
Learning how to have tough conversations isn’t easy … but it is simple. Even kids can learn. Teach your children these skills and see the difference it makes.
Wish you had learned crucial conversation skills earlier in life? Your kids will too. It’s never too early to start teaching kids how to have tough talks. Here’s how it worked for me:
Crucial conversations are worth it — no matter how much time has passed. Whether you’re learning these skills early in life, or it’s taken much longer, it’s never too late to have a crucial conversation.
You haven’t missed your opportunity for confronting the issues you need to face. No matter how long a harmful behaviour or dysfunctional relationship has been happening, there’s still hope for change.
The first 30 seconds of a tough conversation determines its potential. If we can do 2 things right from the start, our likelihood of success skyrockets.
When we lie to keep friends, we ruin our relationships. Making progress at work & home starts with the truth.