All of us are stuck somewhere in our lives — personally or professionally — and we’re not getting the results we want. What moves us beyond the dilemma is the ability to hold an effective conversation.
Organisations don’t behave, people do. To find a real, effective solution to your long-time problem, look at who’s involved and consider why they’re really acting that way.
Conflicts are not the fault of one person. It takes interaction to create a real confrontation. Here’s how you might be contributing to the problem.
The amygdala is a part of the brain that stimulates an impulsive response. In a dangerous situation, it can save our lives. In a confrontation, it can ruin the relationship. Here’s what to do about it:
The way confrontations develop isn’t complicated… but it is more than a simple cause-effect relationship. In between our observation and response, an entire path unfolds. Here’s the piece you’re likely missing.
Some of the behaviours we’ve been taught our entire lives are the exact behaviours that keep us from healthy conversations. Are you working towards goals that seem right, but are actually compromising your results?
Silence and violence aren’t personal flaws — they’re a result of biology. Here’s how to navigate your natural reactions to get the results you need:
In tough conversations, we often shut down or get angry — neither of which produces the results we actually need. Here’s a different approach:
The more we understand each other, the better decisions we make. If you want to your business to improve, employees to buy-in, and solutions to work, people must be comfortable sharing their insights. Here’s how to make healthy sharing possible: