“Personally, I have used the skills myself. But also, some of my staff have gone through the training as well and I have seen a difference in the positive relationships within the team.” – Dr. Diana Lawrence, S.A. Health.

“Training mid-level and senior Managers in Crucial Conversations and being able to have the difficult discussions with the staff about difficult issues, challenges in a very appropriate and sensitive way was one of the foundational requirements that we needed.” – Peter Faulkner – CEO, Bendigo Health.

“The Influencer Model was paramount in bringing about the sustained cultural change that we needed in the organisation. It reduced our operating costs by more than $10 Million.” – Ken Diehm – CEO, CGG.