Silent Treatment

Why Safety Tools and Checklists Aren’t Enough to Save Lives

David Maxfield, Joseph Grenny, Ramón Lavandero, and Linda Groah


Silence Kills was conducted immediately before AACN’s national standards for healthy work environments were released. It identified seven concerns that often go undiscussed and contribute to avoidable medical errors. It linked the ability of health professionals to discuss emotionally and politically risky topics in a healthcare setting to…

Sign up here to receive a full copy of the Silent Treatment Research