How To Manage The Expectation Gap At Work


In nearly every experience at home, work, and school, we have certain expectations for others. When someone makes a commitment, we believe that they’ll come through  on that commitment. What happens when those expectations aren’t met? You had certain expectations and now a gap has opened between what you thought the performance was going to […]


How to Achieve a 97% Success Rate When Holding Someone Accountable


At the heart of almost all chronic problems in our organisations, teams, and relationships are crucial conversations that we’re either not holding or not holding well. There are issues we haven’t stepped up and addressed. We’ve spent over 10,000 hours watching people in crucial confrontations trying to figure out what they do that makes it […]