Finding the tough conversations too hard?

Struggling to hold others accountable for their performance?

Then Crucial Conversations and Accountability Skills Training will Provide the Answer!

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New York Times

Best Seller

FREE FIRST CHAPTER

Get a complimentary copy of Crucial Accountability!

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best_seller
New York Times

Best Seller

FREE FIRST CHAPTER

Get a complimentary copy of Crucial Conversations!

DOWNLOAD NOW

Success Stories

See how our award-winning training solutions have led to impressive bottom-line results in organisations around the world

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Crucial Conversations in Education – San Antonio Independent School District

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Vitalsmarts in Healthcare – St. Joseph’s Healthcare London Ontario

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Crucial Conversations and Workplace Safety – STP Nuclear Operating Company

The VitalSmarts Story

People Smart

Rather than focus on systems, processes or strategy, we focus on people . And more specifically, how people behave. Based on more than 30 years of ongoing research, our award-winning training solutions have been delivered to more than 2 million people.